If you have interacted with
What We Do with Questionnaire Feedback
Here are some examples of what we have done with questionnaire feedback:
Improved Building Permit Format. A customer suggested that we make our building permit application easier to fill out electronically. So, we changed the format from a static PDF to a dynamic PDF — now customers can enter their information on their computers. See the new Building Permit here.
This questionnaire tells us where the pain points are for people who go through our process. We want to know what is important to members of our community so we can respond and improve. This questionnaire gives you a voice in our decision process. It helps us develop sensible decisions based on your feedback.
It also allows us to compare our performance and your opinion of our service over time. We plan to include Customer Satisfaction rates as a component of the metrics gathered for the Community Development Department's year-end review. They help the City remain open and transparent to the public about City operations.